Qualification Description

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Possible job titles include:

• espresso coffee machine operator
• food and beverage attendant
• front desk receptionist
• Front office assistant
• function attendant
• function host
• gaming attendant
• guest service agent
• housekeeper
• restaurant host
• senior bar attendant
• waiter.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of public

Duration & Amount of Training

As a component of this, the amount of training provided in this instance of course delivery is to describe how long a learner, who does not hold any competencies identified in the qualification, would normally take to develop all the required skills and knowledge at that qualification level hours, comprising of:

Course Duration: 12 months (27 weeks over 3 terms, plus mandatory work placement of 36 shifts in addition to timetabled class)

As a component of this, the amount of training provided in this instance of course delivery is 998.5 hours (if you are an inexperienced student, please click here. for the delivery plan ), comprising of:

• Structured supervised instruction
• Structure unsupervised activities
• Work experience

This course will take up to 12 months to complete for the new learner cohort who have no prior experience in the hospitality industry and have no equivalent qualifications or statement of attainment; and/or have language, literacy and numeracy (LLN) requirements. The amount of training required that is described in the training and assessment strategy would closely match the timeframe listed with the AQF volume of learning.

Learners enrolled in this qualification will be required to have full access to a workplace. Learners will be required to complete a log book to demonstrate that they have participated in 36 × 4-hour shifts in a hospitality environment and have undertaken certain activities within this working environment. BHA will work with the learner to find work placement in order to fulfil this requirement.

Full competency is unable to be achieved without having satisfied this requirement. The unit of competency with this requirement is: SITHIND004 Work effectively in hospitality service.

For an experienced learner cohort, please click here for the delivery plan example.

Please note: For the experienced learner cohort, you will need the Certificate III in Hospitality by RPL

Entry Requirements from BHA

BHA has its own entry requirement for this program for its target group, for example: language, literacy, and numeracy (LLN), basic computer skills, and eligibility for subsidised training as per NSW Smart and Skilled Operating Guidelines (Released 31 October 2017, p.8-9).

Prior to students being chosen for the training program, BHA will provide prospective students with a pre-course assessment. The pre-course assessment includes the following:

Foundation skill

BHA uses FSAT to access all students' an ACSF level (described an individual’s performance in the five core skills of learning, reading, writing, oral communication, and numeracy)

The Foundation Skills Assessment Tool (FSAT) is an interactive online tool designed to identify and measure an individual’s foundation skill levels. These skills are fundamental to participation in the workforce, the community and in adult education and training. Funded by the Department of Education and Training, FSAT can identify and measure an individual’s foundation skill levels: English language, literacy and numeracy skills as well as employability skills.

FSAT has automatic and immediate scoring and report generation for all online assessed skills. The skills assessed offline – speaking and writing – are also available for use along with their marking guides.Results can be entered into the online system alongside the auto-scored assessments.

“The tool is available for use for free by users such as registered training organisations (RTOs) and senior secondary schools.”: https://www.education.gov.au/foundation-skills-assessment-tool

The record of the prospective student’s levels of language, literacy and numeracy skills will enable BHA to know how to provide appropriate support services to assist the student achieve successful completion of the coursework and for effective performance in the workplace in the specific job role.

Interview

BHA interviews all prospective students as part of the selection process. The interview provides an opportunity to gather information about the students' oral communication and learning skills. The interview can help determine if they have the skills for a particular course of training, or if support is required. During the interview, the following are assessed:

• Previous workplace experience
• Previous completion of another qualification that is specified as a pre-requisite for a course
• Access to a relevant workplace where the required competencies can be learned and practiced
• Access to a computer that has appropriate software and capacity to access learning and assessment materials
• Access to an internet connection with sufficient capacity to download course materials (e.g. broadband connection
• Student eligibility for subsidised training (the Smart and Skilled Operating Guidelines (Released 31 October 2017), p.8-9).
• Previous completion of another qualification that is specified as a pre-requisite for a course
• Access to a relevant workplace where the required competencies can be learned and practiced
• Access to a computer that has appropriate software and capacity to access learning and assessment materials
• Access to an internet connection with sufficient capacity to download course materials (e.g. broadband connection

Student eligibility for subsidised training (the Smart and Skilled Operating Guidelines (Released 31 October 2017), p.8-9).